Refund Policy

All fees are non-refundable once work has commenced or deliverables have been provided. This applies to all service categories.

We make this policy clear because:

• Our engineers commit to your project and cannot be reallocated once engaged
• Planning, architecture, and research begin immediately upon engagement
• Deliverables created for your project have no resale value
• We stand by our work — if issues arise, we fix them, we don't refund

Custom software development

• Non-refundable — all fees (hourly, daily, milestone, fixed-price)
• Commenced when — any work begins: kickoff, discovery, planning, coding, review, communication
• Exception — if we fail to start within [X] business days of the confirmed start date
• Disputes — addressed through dispute resolution, not refunds

Managed platform services

• Non-refundable — prepaid fees for the current billing period once it begins
• Cancellation — at any time, effective at the end of the current billing period
• No refund — for unused days in the current period
• Prorated credit — at our discretion, may offer account credit toward future services

SaaS subscriptions

• Non-refundable — subscription fees (monthly and annual)
• Trials — free trials convert to paid plans; no refund for used trial periods
• Upgrades — additional fees are non-refundable for the remainder of the billing period
• Downgrades — take effect at the next billing cycle; no prorated refund

Consulting & advisory

• Non-refundable — all fees once any session has been conducted
• Commenced when — the first session (call, workshop, review) occurs
• No-show — missed sessions without 24-hour notice are forfeited

Pre-purchased packages & credits

• Non-refundable — once any portion has been used
• Expiration — packages and credits expire [X] months from purchase
• Extension — at our discretion, may extend for genuine business disruptions

Refunds are available only in these limited circumstances:

• Service non-commencement — we fail to begin work within the agreed timeframe through no fault of yours
• Material non-delivery — we completely fail to deliver any milestone or service without recourse
• Billing errors — duplicate charges or incorrect amounts
• Exceptional circumstances — at our sole discretion, for genuine hardships

All refund requests must be made in writing to business@nexaric.com within 14 days of the event giving rise to the request.

To request a refund that falls within the limited circumstances above:

1. 01Email business@nexaric.com with the subject line "Refund Request"
2. 02Include your name, company, project or subscription details, and invoice number
3. 03Explain the reason for your request in detail
4. 04Include any supporting documentation

We respond within 5 business days. If approved, refunds are processed within 14 business days to the original payment method.

Our no-refund policy reflects our confidence in the quality of our work — and our commitment to fixing any issues that arise.

If you are unhappy with any deliverable:

• Tell us — we want to know
• We review and address legitimate concerns
• We revise deliverables that do not meet the agreed specification
• We work with you until the work is right

This is what distinguishes NeXaric from firms that offer easy refunds: we stand behind our work.

If you believe a refund is warranted and we decline, you may initiate our dispute resolution:

1. 01Contact us at business@nexaric.com to request escalation
2. 02Provide a detailed written explanation
3. 03We engage senior leadership in review
4. 04If unresolved, matters proceed to arbitration per our Terms of Service